WARNING / ALERT: AVAN OVATION M3 & M4 MOTORHOMES HAVE LPG FAULTS.
Avan Ovation M3 & M4 Motorhomes have LPG faults that the majority of existing owners are unaware of. This very serious health and safety issue has been immorally unethically and illegally kept out of the public domain to protect the “Avan” brand name. “Avan” has an irrefutable “duty of care” to disclose all the LPG faults – and the other non-compliances – to all its existing RV owners of both Avan Caravans and Avan Motorhomes.Not to do so is virtually gross negligence and a betrayal of public trust especially as “Avan” is an accredited member of the RVMA and attaches its RVMA membership metal logo to its RVs. Attachment of the RVMA metal logo is the RVMA’s assurance that the Avan RV has been built in total compliance with all ADRs,all Australian Standards,all Building Code regulations, all commonly recognised “best practices’ in the RV Industry, and all rules and codes of the RVMA. Avan is guilty of misleading and deceptive advertising – an offence in the eyes of the ACCC – by attaching the RVMA metal logo. The RVMA has a responsiblity to the public to immediately cancel Avan’s RVMA membership and delete its name from the RVMA website and ban Avan immediately from attaching the RVMA metal logo until further notice.
BACKGROUND: Five(5) years ago in September 2009 the Victorian Plumbing/Gas Authority inspected an owner’s Avan Ovation M3 Motorhome. This inspection revealed several LPG faults.A follow-up inspection of the same Motorhome was carried out on 22 December 2009 which led to an official “Defect/ Rectification Notice” No.R170036 being typed up on 23 March 2010! (Government Agencies do work slowly!) This Defect Notice was served on the plumber/ gasfitter director of the manufacturing company of Avan Motorhomes – Avenga Pty.Ltd. trading as Avan Campers Australia 9 Webster Way,Pakenham,Victoria 3810. A Freedom of Information(FoI) request can be submitted by any Avan RV owner to obtain a copy of this Defect Notice.
The most serious LPG installation faults concerned the LPG cylinder compartment;the Truma brand hot water service(HWS) flue’s location;the “hole through the floor” lower LPG airvent being too close to the LPG cylinder compartment drain openings.(This lower LPG airvent is “an unsealed opening”,allows engine exhaust fumes to enter the Motorhome interior and renders the vehicle floor unroadworthy).Another serious fault concerned the incorrectly installed 170L Dometic refrigerator with undersized and wrongly positioned airvents. (Refer page – “LPG Installations: Safety and Compliance“ – which details all LPG Standard compliance requirements. SO…check if your Avan RV is LPG compliant in every respect.
Avan’s LPG cylinder compartment: the compartment is NOT completely and effectively sealed.The compartment door does NOT seal against the vehicle body.It should be similar to a Thetford toilet cassette door and hinged on the forward side,NOT a lift-up door which can be clipped and left up in the “open” position! It should also have an airvent in the top of the door and one single 25mm diameter pipe drain in the base of the compartment with the end of the pipe cut at an angle with the opening facing away from the forward direction of travel. (NB: Avan’s slide-out tray is NOT the bottom of the compartment.)This 25mm diameter drain pipe in the bottom of the compartment and the airvent in the top of the door provide essential airflow down and across the cylinders.Avan’s compartment door can be left clipped up in “the open position” and the Defect Notice ordered “warning notices” to be affixed to both sides of the door warning that the door must be securely closed when appliances are in use to avoid the risk of any LPG – if a leak occurred – which could then be drawn either into the kitchen window via the cooktop exhaust fan and/or sucked into the air intake on the HWS flue etc. Existing drain holes in Avan’s slide-out tray do not provide minimum 25mm area as required. NB: the distance between Avan’s HWS flue – which is an ignition source – and the nearest LPG cylinder valve is non-compliant because it(the HWS flue) falls within a 500mm square exclusion zone from the nearest cylinder valve in the compartment.
Avan’s lower airvent: This airvent is like no other in the RV Industry! There is no reason for it whatsoever to be so positioned as “a hole through the floor”! It is “non-compliant” for four(4) reasons. First,the underfloor metal box is closer than one(1) metre to the “drain openings” in the LPG cylinder compartment. Second,the wiremesh covering the metal box’s end opening is undersized and does NOT provide adequate ventilation. Third,the “hole through the floor” airvent leads down/up from the airvent in the side of the dinette seat.This airvent in the seat is in the wrong position and is NOT low enough. It must be at the lowest point in the RV which is in the bottom of the stairwell or as commonly installed – as an RV Industry “best practice”- in the bottom of the entrance door. Fourth, it is a serious roadworthy fault as stated by VicRoads! The floor of a vehicle must be completely and effectively sealed to prevent the risk of any exhaust fumes entering the interior of the vehicle.The diesel engine exhaust – and any diesel heater exhaust installed – are located in front of this unroadworthy lower airvent through the floor rather than behind it. What a total amateurish non-professional non-compliant airvent installation mess which would $cost heaps for each Avan RV owner to have rectified at Avan’s $cost!
Avan’s Truma LPG hot water service(HWS) flue terminal. The flue position is “non-compliant” because it is less than 500mm below an openable window and contravenes Truma’s own installation instructions. This Truma HWS flue non-compliant position is present in all Avan Ovation M3 Motorhomes from early February 2007! Once Avan’s plumber/gasfitter director became aware of this fault in March 2010 he applied for “an exemption from compliance” – no logical reason given – from the State gas/plumbing Authority,which granted it 12 months later in March 2011! BUT such exemption is NOT retrospective SO every Avan Ovation M3 Motorhome built from February 2007 until March 2011 are still affected by this very serious fault!! Said plumber/gasfitter director was ordered to provide a copy of this “Exemption Notice” to every Ovation M3& M4 Motorhome owner affected.This has NOT been done! He was also ordered to provide safety “warning stickers” to these Motorhome owners for affixing to the windows above the HWS flue worded: “This window must be closed whenever the hot water service is in LPG operation“. This also has NOT been done! I believe Avan’s plumber/gasfitter director has a moral, ethical and legal “duty of care” responsibility to comply with the orders of the State Plumbing/Gas Authority in relation to this matter in an immediate sense.
Dometic Refrigerators. These are NOT installed as per Dometic’s own installation instructions available from Dometic’s website. One obvious fault is the awning light positioned just above the top refrigerator airvent. This awning light prevents that top airvent being correctly positioned.The two refrigerator outside wall airvents are both undersized and incorrectly positioned. The bottom edge of the top airvent must be level with or higher than the top of the refrigerator.Larger airvents are required top and bottom for adequate ventilation which enables optimum refrigerator performance. The awning light must be repositioned 300+mm towards the rear.Climate class ST refrigerators are completely unsuitable for Australia-wide conditions.The hot 40+ degrees often experienced across the northern areas of Australia coupled with incorrect installation and inadequate ventilation can drop performance by more than 35%. Avan argue that these Dometic ST refrigerators work OK in Tasmania,Victoria and NSW, which do not get generally as hot as Northern Australia. So what? This is NOT good enough as Avan Dealers sell these Motorhomes as completely suitable for Australia-wide travel,which is misleading and deceptive conduct. Avan must – whatever the $cost – provide replacement T class refrigerators for all the ST models installed for owners of Avan Ovation M3 Motorhomes. (You don’t sell somebody a 4 cylinder car and argue that it’s just as good as the V8 he ordered but is not available as yet!!)
Avan’s Appeal against validity of Defect Notice. The said plumber/gasfitter director appealed “the validity” of this Rectification Notice in VCAT,the Victorian Civil and Administrative Tribunal(File ref:G232/2010). He based his “appeal” – NOT on the listed faults – as one would expect – which were all true and correct in every detail – BUT on two(2) simple clerical errors made in the compilation of the Notice by the VPIC Inspector. The said director was trying to have the form declared “invalid” on two(2)technicalities! He appealed “the incorrect date” and the “premises address” on the Notice!!The VPIC inspector examined the Avan Ovation M3 Motorhome on 22 December 2009. BUT he didn’t have the Notice completed and typed up until 23 March 2010. The Avan Motorhome was “the premises” where the LPG faults were noticed. But on the form the VPIC Inspector inserted the residential address of the owner where the Motorhome was garaged.Despite all “Avan’s” attempts to get the form’s legitimacy/validity thrown out the presiding VCAT Member declared the Rectification Notice “valid” on 11 November 2010. His closing comments were very pertinent: “The LPG faults should be fixed up as soon as possible because there could well be over 400 Avan Motorhomes involved!” The VCAT Member was certainly implying that the LPG faults were definitely NOT restricted to one Avan Motorhome only.(One bad apple definitely spoils the case in my view!) In fact the said plumber/ gasfitter declared in April 2010 that his company builds over 200 similar Avan Motorhomes each year.SO,from early 2007 when Avan first started building Motorhomes in Australia until 2014 there could easily be well over 1500 Avan Motorhomes with suspect LPG installations which need to be rectified at Avan’s $cost. Avan’s unconscionable behaviour in trying to unnecessarily invalidate a Defect Notice affecting about 1500 Avan RV owners certainly in my view smacks of a betrayal of public trust,gross negligence and total unconcern for the health and safety of their existing RV customers. A total recall of all affected Avan RVs is definitely required immediately.
CONCLUSION. The plumber/gasfitter director of Avenga Pty.Ltd.t/as Avan Campers Australia has not only “a duty of care” but also a legal responsibility to advertise a Total Safety Recall of all its Avan M3 & M4 Motorhomes – and even all its similarly sized Avan Caravans – as a precautionary measure. All Avan Motorhome and Avan Caravan owners should be advised immediately to contact their Avan Dealership about having their RV inspected to check for any possible LPG faults.These owners have the right to have their RVs examined for complete LPG safety if only as a precaution and for their peace of mind and satisfaction.
A copy of the LPG Rectification Notice R170036 dated 23 March 2010 compiled by the VPIC can be obtained from the VPIC by submitting a FOI request to:FOI Officer, Victorian Building Authority,PO Box 536 Melbourne, Vic.3001 (website: www.vba.vic.gov.au). Cost is about $30,but free for concession/pension card holders.
In my opinion the Avan LPG faults situation is a disgrace. For “Avan” to be aware of these LPG faults but deliberately and intentionally NOT disclose them in an attempt to prevent the facts getting out into the public domain and thus cause damage to the Avan brand is gross negligence and a betrayal of public trust.
OTHER MAJOR AVAN RV FAULTS:
(1): the diesel engine exhaust remains under the front cabin and is NOT extended to the rear. It must be located behind any designated passenger seats and to the rear of all “unsealed openings”,ie. anything at all “not permanently sealed”. For Avan’s engine exhaust to comply it must be behind all “openable windows”. AND, because there is a large rear wall openable window the exhaust must go vertically up the rear wall to above roof level and be encased in a safety heat-shield. OR – as a $cost saving – Avan should replace all openable rear wall windows with the fully sealed non-openable variety! (NB:If a diesel heater is installed, its exhaust too must be positioned at the rear, NOT up the front beside the engine exhaust!!)
(2):the dangerous unsafe fire risk juxtaposition of the charger/transformer, “house battery” and a 240V power point all cramped together in an unventilated underfloor compartment.The compartment is not completely sealed and is not vented to the outside air! No other RV manufacturer has such a dangerous installation.Leads from a battery charger to a house battery should be a minimum 1metre long. There must be isolation switches on both the transformer/charger and the house battery leads for absolute safety. Avan’s house battery positive(+) lead is still “live” even when disconnected because the leads are connected direct to the engine battery. To change a fuse you have to remove the one-legged dinette table, get on your knees to remove the battery compartment access cover and then spread out on the floor to try to see what fuse has failed! The fuses should be up high at eye level in the overhead cupboard behind the switchboard. Turning OFF the 12V powerboard does NOT turn everything OFF.this is a danger fire risk.
(3):NB: 240V Compliance Safety Certificates for RVs are required in all States except Victoria! Avan should pay a professional electrician to inspect all Avan RVs – both Motorhomes and Caravans – to confirm 240V compliance and issue the Compliance Safety Certificates as all other RV manufacturers provide and as the RVMA recommends. NB: Avan’s two main 240V circuit breakers are installed under the wardrobe at the lowest point in the Motorhome. Circuit breakers must be placed at the HIGHEST point in the vehicle – as the majority of other manufacturers do – certainly NOT below any water supply or drainage pipes. Even 12V & 240V wiring is on the same level with the Truma Hot Water Boiler! Water near 240V electricity can be disaastrous?
(4):Airvent in side of dinette seat exits directly to open air under vehicle and allows cold air,dust and exhaust fumes to blow in.This airvent is non-compliant with the commonly recognised “best practice” in RV Industry where this airvent is installed in the bottom of the entrance door or sometimes in the first step riser of the stariwell.
(6):The TRUMA hotwater boiler is NOT installed according to TRUMA’s installation instructions, which state its exhaust flue must NOT be below an openable window and the unit itself must be easily accessible at all times! To get to the boiler for repair ,maintenance or removal you have to pull the kitchen apart!! Non-compliance with a manufacturer’s installation instructions is classified as a “fault” within the Australian LPG Standard regulations.
(7): Avan Motorhome floors sink because there are not enough supports. To fix the sinking floor of one owner’s Avan M3 Ovation the sheets of polypropylene (plastic)underfloor screwed on top of the metal chassis had to be cut through to gain access to the sub-floor area so some extra “supports” could be inserted and secured somehow! Owner was given no details as to how this work was done or what material was actually inserted! Then – to cover up the access holes in the underfloor – a patchwork quilt of polypropylene sheets were glued and screwed over the openings using over 200+ tech screws. It’s so obvious the owner’s Avan underfloor has undergone a repair attempt. The owner paid a contractor about $700 to scrape and grind the interior floor level and to seal it with paste and then cover it with a matching colour/design lino! Avan’s policy is NOT to admit to any fault, the consumer must prove it! The three(3)floor sinking areas were in the entrance /kitchen area, around/under/beside the dinette table and approaches to the toilet ensuite area. What sort of recommendation is that for Avan’s structural integrity?
8):Beware: there are still “live wires” when the main 12V control panel is switched OFF – for the refrigerator heat panel, the outside awning light, the outside retractable step if installed and the diesel heater!! Nothing at all should be able to be turned ON. Turn it OFF and everything 12V must be OFF!
ALL THE ABOVELISTED MAJOR FAULTS SHOW AN OBVIOUS LACK OF BASIC COMMON SENSE BY AVAN AND TOTAL IGNORANCE OF ALL COMPLIANCE REGULATIONS AND ALL COMMONLY RECOGNISED “BEST PRACTICES” IN THE RV INDUSTRY. EVEN APPLIANCE MANUFACTURER’S INSTALLATION INSTRUCTIONS ARE IGNORED BY AVAN. DESPITE ALL THIS EVIDENCE AVAN HAS THE AUDACITY TO AFFIX THE RVMA LOGO TO THEIR RVs!!
AVAN DESIGN FAULTS:
(9):Problems with the entrance door lock are never-ending. The two (2)locking mechanisms are placed at the top and bottom of the door and the handle is in the middle! To activate the locks thin rigid trip wires run from the central handle. The concertina plastic flywire door is useless and provides no security. The entrance doorway is too narrow and the plastic stairwell is slippery and dangerous. Even the floor should be covered with a non-slip material for safety like other Motorhomes are.
(10):One single 95Ah “house battery” is completely inadequate. Two(2) batteries are essential and should be provided as standard and NOT as an add-on $600 cost option. IF a diesel heater is installed a second battery is a must.
(11):Can you quickly and easily reach the fire extinguisher above the entrance steps doorway?
(12):Can you reach the microwave door above the refrigerator safely and easily to remove a hot container of liquid or food above your head so you don’t spill it ?
(13):Filling the fresh water tank is another annoying problem. The airvent hole is too narrow compared with the size of the fill hole, so airlocks occur if you fill too fast. You have to dribble the water in or remove the internal tank lid for a quicker fill. And the vehicle must be dead level! The fresh water tank cannot be removed for health and safety cleaning. The tank is very thin plastic and has not been pressure-tested and if an airlock occurs the tank swells up like a football bladder and blows the lid off!!
(14):The water pump is not easily accessible as it must be for removal, maintenance or repairs etc. And the pump is not earthed to the chassis so 12V interference occurs to the TV when the pump is used.
(15):NB: All accessories are installed BEFORE the side walls go on so access to the HWS boiler, the 2nd battery if installed, the water pump, drainage system etc. are extremely difficult if not virtually impossible.
(16):The spare wheel is underneath the vehicle and is lowered to the ground by winding down a winch located on the RHS. You then try to drag the tyre out to the RHS side of the vehicle to unscrew the nut holding the spare tyre to the winch wire. You need a 4ft long gaff rod to hook onto the spare to help you drag it out. Remounting the flat is the reverse procedure. The winch should be on the LHS/kerbside of the vehicle for total safety.
(17):The Fiat scissor jack is not really suitable for jacking up a 6 metre long Motorhomes,especially with such a long rear overhang. The jack is designed solely for Fiat’s combi-van use only where the rear end of the vehicle is close to or just behind the rear axle. Also the jack has no Australian Standard sticker on it and no safety warning as required. And Fiat’s recommended rear jack-up points are in front of the rear wheel. BUT with Avan’s add-on chassis extension the jack-up points are 2700mm (9 ft) from the rear of the vehicle! It is abnormally difficult to try to jack it up far enough off the ground to get the spare tyre out. I pity a small woman trying to jack it up. Even an old “grey nomad” male would find it very difficult. A decent trolley jack and two(2) jack stands are essential to make the job easier and safer.The plastic rear wheel surrounds encroach across the edges of the tyres and make removal even harder!
(18):Those chrome-plated plastic mixer taps over the kitchen sink are expensive and not durable enough like metal taps which are much cheaper and can be bought at any plumbing supplies centre.
(19):The benchtops Avan installed are not solid timber.Some are filled with corrugated concertina cardboard! Solid benchtops started being installed in later models! There is no benchtop space at all, none. One RV Industry “commonly recognised rule of thumb” is 500mm benchtop space per passenger. Any suggestion to work on the sink and cooker glass tops is ridiculous and a dangerous suggestion. Not much cupboard space either because most of it in the kitchen is taken up by the HWS boiler, plumbing/waste water drainage lines, water pump etc.
(20):The mattress comprises two pieces buttoned together. It is too narrow and the inside piece has a cutout section which narrows to about 30cms, so that side is only suitable for a child!
(21): Ensuite. Absolutely no privacy if you want the window open to vent toilet smells or shower steam vapour. A 12v exhaust fan in the roof airvent is essential. The ensuite window should be a narrow rectangular type up high across the wall and the mirror under it. The mirror should be made of safety glass and also the mirror on the cupboard door.The shower drain outlet is twice as big as the drain pipe so the shower water drains too slowly.As in domestic ensuites Avan should cover this ensuite “wet area”with a water impermeable layer and even probably install a drain outlet in the floor in case of any accidental water overflows!
(22):”S traps”. There are none in the grey water drainage system so unpleasant odours waft back up from the grey water tank! And you can’t remove the in-line grease traps anyway – they’re glued in! The RV Industry might one day come up with small screw-in “S trap” fittings like in domestic under sink installations
(23):The rearlight assemblies are held in with Velcro! They must be securely screwed in. The amber sidelights are NOT correctly positioned at both rear corner extremities NOT 90mm(3 ft) in from the end.
(24): Window security. There is none. The windows can NOT be locked in the slightly “open position” to catch a summer breeze if needed! So access is quite easy for those with undesirable intentions!
(25):Poor quality workmanship by non-professional assemblers throughout compromises all the joinery/cabinetry work etc.The only benefit is $cost savings to Avan not having to pay more expensive professional tradesmen!All junction and butt joins between vertical panels are inadequately secured. Have a look behind those fawny coloured round plastic caps. These caps cover angled screws which do not go in far enough so fine gaps soon appear where the vertical panels abut the side walls. Another example is the ensuite door jamb secured with over 20 screws!!This is poor planning and design and certainly comprises structural integrity which no guarantee is provided for.
(26)Overall Summation: Avans are built to a price and it shows.Corners are cut to save $costs! They are NOT all built according to basic building code regulations or commonly recognised “best practices” in the RV Industry. Avans are a cheap example of how NOT to build a Motorhome. How Avan can justify a $130,000+ price tag beggars belief. Copying and importing ideas from Europe does NOT work in Australia. Friendly customer service is almost non-existent and spare parts delay can be over 6 months. Warranty period of only 12 months or 10,000klms is completely inadequate for the money paid out. Options are over-priced when compared to other suppliers in the market. Alert: The “defect notice” relating to LPG faults puts a cloud over the LPG compliance of all Avan Caravans and Avan Motorhomes
E. & O.E.